Pet Owner Support

Your account is all managed with the my-account section. Here you can:

  • Lodge a support request
  • Update your profile
  • Update addresses
  • Update your pets weight
  • Add payment details
  • See product shipments
  • View your plan and payment records

If its your first time login then use the email address supplied to your local vet to reset your password.

Click here to go to your account

Knose exists to make caring for your pet easy, accessible and affordable with vet-designed wellness plans and comprehensive protection for when things go wrong.

Knose helps vets turn their preventative care recommendations into subscriptions pet owners can count on, month after month. Vets design the perfect wellness plan and we do the rest.

We believe that vets know what’s best for pets. That’s why Knose gives local vets the freedom to choose exactly what to include in their wellness plans. That means better, more personalised care for your pet, based on your vet’s recommendations.

Need more help?


Please be aware that cancellations are handled by the clinic. We'll request them to get in touch with you to sort out any outstanding fees before cancelling your plan.