Support - Knose Everyday Pet Care | Pet Subscriptions

Pet Owner Support

How do I update my details or plan?

Your account is all managed with the my-account section. Here you can:

Lodge a support request
Update your profile
Update addresses
Update your pets weight
Add payment details
See product shipments
View your plan and payment records

If its your first time login then use the email address supplied to your local vet to reset your password.

Click here to go to your account

What is Knose Pet Care?

Knose exists to make caring for your pet easy, accessible and affordable with vet-designed wellness plans and comprehensive protection for when things go wrong.

Knose helps vets turn their preventative care recommendations into subscriptions pet owners can count on, month after month. Vets design the perfect wellness plan and we do the rest.

We believe that vets know what’s best for pets. That’s why Knose gives local vets the freedom to choose exactly what to include in their wellness plans. That means better, more personalised care for your pet, based on your vet’s recommendations.

Need more help?

Pet Care Plans are provided to help pet owners improve and maintain the health of their pets. Plans are designed with vets and administered by Knose Care Pty Ltd
(ABN 96 619 770 973). Veterinary services are provided by your vet.

Knose Financial Services Pty Ltd (ABN 38 620 795 735, AFSL 536651) (‘Knose’) is an underwriting agency acting under a binding authority as an agent for the insurer, Australia branch of Allied World Assurance Company, Ltd (ABN 54 163 304 907) (‘Allied World’). In all aspects of arranging this product, Knose acts as an agent of Allied World and not as your agent. Allied World does not hold an Australian Financial Services Licence (‘AFSL’) and save for underwriting any new, altered or renewed Knose Pet Insurance policy administered, issued or otherwise arranged by Knose, for which an exemption applies, does not provide any licenced financial services. Allied World does not provide any claims handling and settlement services in relation to claims made under any policy issued.

Any advice contained in this website is general advice only and has been prepared without taking account individual objectives, financial situation or needs and you should consider the appropriateness of any such advice, the Product Disclosure Statement (‘PDS’) and the Target Market Determination (‘TMD’) available via www.knose.com.au or by calling 1300 356 642 before making a decision to acquire, or to continue to hold, the product.

Terms, conditions, limits and exclusions apply. Please refer to the PDS.

++Awarded the Mozo Exceptional Value Accident & Illness Pet Insurance Provider of the Year in August 2021 and awarded the 2021 Canstar Outstanding Value Pet Insurance Award in the accident & illness category in July 2021.